Why can’t I log in to the new membership and events system?
The most common complaint is one of the easiest to fix. Please check to make sure that the email address you are using to log onto the membership and events system is the email address that NJ NACHI uses to contact you. If you never updated your email in the old membership system, then the old email address is the address that was transferred over to the new system…..
DO NOT ‘re-join’ NJ NACHI using a different email than the one we use to contact you. This will result in the creation of a second Member Profile, one that is not linked to your membership status/payments or your education history. Instead, LOG IN using the email we have on file, and make changes once you are on your Member Profile page.
Another way you can determine what email NJ NACHI has in our system for you is to go to the Member Directory on the website, look yourself up and see what email address is in the system.
I don’t remember my password.
Passwords to the new membership and event software system were sent to all NJ NACHI members in good standing on 11/2/21. Please check your email history for this email from NJ NACHI, and once you find your password, store it in a safe place for future use. If you cannot locate locate your password, go through the Member Portal to the sign-in page and click on ‘Forget Password’. Once you are in your Member Profile, you can change your password if you wish.
I can’t find any of my continuing education certificates on the new software system.
The CEU certificate template was completed and approved at the end of January 2022. Volunteers have begun marking attendance for past meetings and assigning certificates to attendees. When the certificates and survey for a particular meeting are ready, NJ NACHI will send out a certificate release and survey email, similar to the procedure used with the previous membership and event software. This process will occur in stages.
Prior to the official release of the certificates, you may find some, but not all of your certificates in your Member Account – this is intentional! Please do not contact NJ NACHI about any missing certificates unless you have received the official email release for that meeting.
Can I access the old membership and events system and download my certificates?
Not any longer. The published deadline for downloading certificates was October 31, 2021. NJ NACHI has plans to re-create all of the certificates for the current license period in the new system. We hope to upload all of our member’s historical education history so that education transcripts can be generated if needed. There is no timetable for this work, as it is being performed by volunteers who all have their own businesses.
What if I need my radon refresher certificate to submit to the NJ DEP for Radon MET renewal?
NJ NACHI is a provider of continuing education credits for your Home Inspection license renewal ONLY. NJ NACHI is not an approved NJ DEP educator and we do not store CEU certificates for approved NJ DEP education providers such as Radata ( https://radata.com ) or Radon Testing Corporation of America (RTCA, https://rtca.com/ ). If you have lost the certificate you were issued at a NJ NACHI Radon Refresher event given to you by the NJ DEP education provider, you will need to contact that provider for a duplicate copy.